How to Help Reduce Support Worker Burnout

Feb 20

In the disability sector, burnout is an unfortunately common issue. While the work can be fulfilling, it can also present significant challenges. The NDIS has seen a surge in participants, adding to the pressures faced by support workers and increasing the risk of burnout. As caretakers, it’s important for support workers to prioritise self-care alongside their duties.

Recognising the signs of burnout and understanding its causes are key steps in addressing the issue. This post aims to provide insight into why burnout occurs, how to recognise warning signs, and suggest self-care techniques for support workers.

It’s important to note that the information provided is of a general nature and may not directly apply to individual circumstances. If you’re experiencing difficulties, seeking guidance from a health professional is advised.

What is Support Worker Burnout?

Burnout, according to Merriam-Webster, can be characterised by exhaustion, either physical or emotional, resulting from prolonged stress or frustration. For support workers, the nature of their work often leaves them susceptible to this depletion of personal resources.

Contributing Factors of Support Worker Burnout

Several factors contribute to support worker burnout, including:

· Complexities of NDIS work

· Difficulties in setting boundaries

· Feelings of isolation

· Heavy workloads

· External stressors

· Poor time management

· Lack of supervision

· Managing multiple roles simultaneously

These factors can impact support workers regardless of experience, highlighting the need for ongoing monitoring and self-care practices.

Warning Signs for Support Workers

Recognising the signs of burnout is important. The following may indicate a struggle with burnout:

· Withdrawal

· Increased substance use

· Indecisiveness

· Poor concentration

· Heightened anxiety

· Frustration

· Decreased motivation

Managing and Preventing Burnout

Both individual support workers and support provider organisations can implement strategies to manage and prevent burnout:

For Individual Support Workers:

· Acknowledge and regulate stress, utilising relaxation techniques

· Engage in regular exercise to release daily tension

· Prioritise basic health practices, including nutrition, sleep, and recreation

· Set boundaries and manage workload efficiently to prevent overwhelm

· Celebrate achievements, both personal and team-related

· Minimise travel time to reduce stress

· Recognise and address trauma

· Know when to discontinue working with a client

For Teams and Groups:

· Foster strong team connections through regular communication and support

· Identify and support individual strengths within the team

· Provide opportunities for professional development

· Pair support workers based on experience and interests

· Designate NDIS champions within the team to facilitate communication with the agency

· Acknowledge and support workers during times of personal hardship

By understanding the complexities of burnout and implementing proactive measures, we can create a more supportive and sustainable environment for support workers within the disability sector.