For Providers

Invoice Submissions

There are 2 options to submit invoices for processing

1.Express Processing (Web Upload)
Upload your invoices direct to us below:
Note: Max file size 10MB, multiple files may be uploaded

OR

2.Fast Processing (Email)
Please email invoices to:
invoice@purpleleopard.com.au

PDF or word formats are preferred however any format with the required information will be accepted.

Our Business Details are:

Purple Leopard Plan Management
Po Box 3224
Loganholme Qld 4129 

NDIS Invoice Guidelines

Click on the image below to download our Word document template (.doc)

Invoices should contain:

  • Provider’s NDIS business name

  • Provider’s ABN

  • Participant’s name and NDIS number

  • Participant’s address (including postcode) if it is for specialist disability accommodation

  • A Support item Number is preferred, however we will accept a clear description that closely matches the NDIS Support Catalogue .

  • Amount and quantity claimed for each unit of the support provided
    For example, $51.09 each x 2 units

  • Claim type
    For example, non face-to-face support, provider travel, short notice cancellation or NDIS Requested Report

  • Date/s the support was delivered

  • Total invoice amount

  • GST component if applicable (most services are GST free).

Please Note: An invoice can only be for one participant, but can include multiple supports

Invoice Processing  FAQ

  • We endeavour to process invoices and reimbursements same day if they are received prior to 12pm on a business day.

    If participants have elected to approve or reject invoices individually payments will typically be transferred in 1-2 business days following participant approval.

    If participants have not elected to approve or reject invoices individually payments will typically be transferred in 2-3 business days from invoice receipt.

  • If we can't process a provider invoice due to issues with the invoice's format we will endeavour to let providers know by email. We will give the reasons it can't go through and invite providers to submit an amended invoice.

    If we can't process a provider invoice due to funding issues or if a participant declines to approve an invoice , we will let both the participant, provider and Support Coordinator (if applicable) know and invite all parties to discuss a resolution between themselves.

    Please Note: We cannot discuss specific plan balances or plan details with providers without the express consent of participants or their plan nominee. In the case of an invoice not being approved by a participant, we cannot enter into any direct discussions. Any resolutions including alternative funding options must be discussed directly between providers and participants or their Plan Nominee.

Bank Account Information

We will store bank account information on our secure services based on information taken from the first invoices received.

For added security we will not check bank details on subsequent invoices and process payment based on what we have on file. Where a subsequent invoice is received where the bank details have been changed these will be ignored and payments processed to what we have on file. 

Any changes of bank account details need to be communicated separately. For added security we will endeavour to verify details by voice before making any changes.

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